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ELEGANT AND EFFORTLESS ANALYSIS AUTOMATION

Ipiphany gives you everything you need to effortlessly uncover, visualize and communicate previously undetectable customer insight

TRULY UNDERSTAND YOUR CUSTOMERS

Get to the bottom of typical business issues at speed

How can I reduce churn?
How can I improve CX and NPS?
How can I reduce costs?
What should I prioritize?
How can I get more done with the same resource?

Bubble Chart Ipiphany

 

 

KEY DRIVERS

What are the top issues related to my business problem

Use the Key Drivers tool to find patterns that are having the most effect on the metric you want to improve so that you can easily prioritize business improvement initiatives. (e.g. NPS, Customer Effort, Customer profit, Call times)

Network Chart Ipiphany

 

RELATIONSHIPS

Connect the dots in your customer conversations

Use the Relationships tool to find patterns that are highly connected to expose the detail of what customers are saying underneath the surface. Know the detail of what a topic means so you can have clarity of meaning.

Trend Chart Ipiphany

 

 

TRENDS

Understand why your key metric has moved

Use the Trends tool to know why patterns that have changed over time in detail. The trends tool contains algorithms to detect all kinds of emerging issues and answer top business questions. E.g. “Why has my NPS declined?” or “What is the impact of my new initiative on each segment?”

Compare Ipiphany

 

 

COMPARE

Know what stands out in your data

Use the Compare tool to contrast two or more groups and find out the things that stand out. E.g. teams, competitors, time, and anything in your data.

Automated cognitive analytics that gives you the time to concentrate on the insights that clearly matter the most